Your feedback
Your feedback is very important to us as we learn and improve as a result of your comments. Upon completing a trip with us, every customer receives a questionnaire asking about their experience. We are very happy that most of our customers return satisfied forms after their holidays to China and beyond, with the majority saying that we exceeded their expectations. Please read our customers’ feedback below.
The guides were excellent throughout. They all spoke excellent English and were very helpful at making suggestions and answering questions. On most of the tours, we found we had plenty of time to cover the sites visited. We also liked most of the hotels and thought they were very well-chosen.. We were very impressed with the guide's knowledge of history and of their cities.
Catherine Woods
We had a wonderful trip - one that will stay with us for a long time. Everything was so well organised, our guides were very informative, the accommodation was fine. All our guides were great in terms of looking after us. We enjoyed meeting them all and they were so interesting to speak to about themselves and their lives and shared this with us so willingly. As I said they were all very conscientious and their enthusiasm for and pride in what they showed us helped our appreciation , too. Altogether, we had a wonderful time and I would love to do it all again, or further explore. You deserve congratulations on your organisation.
Penny Acton
It was a great experience. It was a lifetimes ambition of mine to travel on the Trans-Sib, and thanks to my friend for getting us all together and organising the arrangements, and to yourself for your impute I have now achieved that ambition. I am now able to bore my grandchildren, my family, and my drinking pals down the pub, with all sorts of tales about Russia and this mammoth train journey.
Geoff Hall
Many thanks to all of you for all the work involved in pulling this together. Beijing had excellent pick ups and the train went smoothly. Mongolia was excellent. Both the accommodation and superb guide made this a very memorable part of our trip.
Malcolm Roberts
Buuveit Camp - fantastic! I'd dreamed of visiting Mongolia since I was a child and the experience far surpassed all our expectations. Riding the Mongol horses and camels with a native horseman singing at our sides is something we will never forget, as well as the hospitality and warm welcome received everywhere. Again, a reminder to travellers that small gifts are expected if visiting a nomadic family would have been useful. Guide (Jack/Changa) was very amusing and helpful. Palace Hotel in Ulan Bataar - very comfortable, and again, fairly central.
Fiona
it was a brilliant trip; well balanced with organised and free time. The time in the Ger Camp in Mongolia was brilliant; I felt privileged to have done all that we did in the short time we were there.
Clare Finn
First of all thank you for organizing everything for my trip. All the transfers went smooth and the guides were very knowledgeable and professional. The hotels were very good. The best part of the trip was in Mongolia, our guide and driver were very nice, the family stay was a lifetime experience I will never forget, they made us help cook bose a pastry filled with meat, we went horse back ridding in the forest and they also made a Mongolian BBQ for us. We felt very welcome and part of their daily lives. Over all it was a great experience, thank you again for organising the trip of a lifetime.
Anne Basset
Just thought I'd use our hotel's free wifi to let you know what a great time we're having on the trip. Everything has run very smoothly so far and we've even been given a room upgrade here which is lovely! The Beijing guide made several unscheduled stops on our request and really made us love the city. The whole trip was very well organized in terms of timings and transfers - it all ran incredibly smoothly. Thanks again for a wonderful, well organized trip!
Chris Bell
The guide and accommodation in Mongolia at the Ger Camp was superb! We felt very much at home in our tents and would have liked to stay much longer :). The guides were brilliant, and we would have struggled greatly had the guides not assisted us with the transfers. It was all good but the guide Orgil and the tour in Mongolia to a Ger tent with the nomadic family was the most amazing experience. All the other guides and drivers were really excellent, very friendly and very good at their job, thank you. It was all very well organised, the hotels, staff, guides and tours all went very well and we were pleased with all that we saw. Diana in London was very helpful and so were all other people we spoke to in the London office, thank you.
Sandra Kuelbel
Hello, now that I’ve been home a few weeks and had time to reflect on my recent trip, I would just like to say a big ‘thank you’ for organising a fantastic experience for me. I must say that I was extremely impressed with all of our tour guides – and particularly Normi in Mongolia (you have already forwarded a thank you email for me) and ‘Daniel’ in Beijing. I am sure that a number of my friends and colleagues here have been tempted to investigate booking a similar experience. Many thanks.
Phil Wakely
All the Guides were excellent and I would highly recommend any one of them and for any travellers to use this service as it helped with near impossible access, navigated us to the points of most interest, fully informed us regarding details of interest and a comprehensive coverage of history, attitudes, food and lifestyle.
W. Goldsack
The guides, the transfers, the drivers, were just unbelievably efficient and coordinated. Also the extra help from the London office for my French friend's visa was far above and beyond the call of duty.
Mary Banks
We had a fantastic trip which got better as we went along. Mongolia was my favourite part & Nick loved Beijing. I'd like to add that our guides were excellent- particularly Batchka in Mongolia & Jimmy in Beijing. In all, a really great trip. I'll be recommending you to friends & family.
Helen Farrell
The service we received was excellent. The team were efficient, knowledge and friendly. Everything on our tour was so well organised and all our documentation was clear, concise and made everything very easy. The knowledge of the team and how quickly they always responded to questions was extremely reassuring. The guides were all really friendly and knowledgeable and the tours were as outlined.
Leanne Parker
The guides were excellent throughout. They all spoke excellent English and were very helpful at making suggestions and answering questions. On most of the tours, we found we had plenty of time to cover the sites visited. We also liked most of the hotels and thought they were very well-chosen.. We were very impressed with the guide's knowledge of history and of their cities.
Catherine WoodsWe had a wonderful trip - one that will stay with us for a long time. Everything was so well organised, our guides were very informative, the accommodation was fine. All our guides were great in terms of looking after us. We enjoyed meeting them all and they were so interesting to speak to about themselves and their lives and shared this with us so willingly. As I said they were all very conscientious and their enthusiasm for and pride in what they showed us helped our appreciation , too. Altogether, we had a wonderful time and I would love to do it all again, or further explore. You deserve congratulations on your organisation.
Penny ActonIt was a great experience. It was a lifetimes ambition of mine to travel on the Trans-Sib, and thanks to my friend for getting us all together and organising the arrangements, and to yourself for your impute I have now achieved that ambition. I am now able to bore my grandchildren, my family, and my drinking pals down the pub, with all sorts of tales about Russia and this mammoth train journey.
Geoff HallMany thanks to all of you for all the work involved in pulling this together. Beijing had excellent pick ups and the train went smoothly. Mongolia was excellent. Both the accommodation and superb guide made this a very memorable part of our trip.
Malcolm RobertsBuuveit Camp - fantastic! I'd dreamed of visiting Mongolia since I was a child and the experience far surpassed all our expectations. Riding the Mongol horses and camels with a native horseman singing at our sides is something we will never forget, as well as the hospitality and warm welcome received everywhere. Again, a reminder to travellers that small gifts are expected if visiting a nomadic family would have been useful. Guide (Jack/Changa) was very amusing and helpful. Palace Hotel in Ulan Bataar - very comfortable, and again, fairly central.
Fionait was a brilliant trip; well balanced with organised and free time. The time in the Ger Camp in Mongolia was brilliant; I felt privileged to have done all that we did in the short time we were there.
Clare FinnFirst of all thank you for organizing everything for my trip. All the transfers went smooth and the guides were very knowledgeable and professional. The hotels were very good. The best part of the trip was in Mongolia, our guide and driver were very nice, the family stay was a lifetime experience I will never forget, they made us help cook bose a pastry filled with meat, we went horse back ridding in the forest and they also made a Mongolian BBQ for us. We felt very welcome and part of their daily lives. Over all it was a great experience, thank you again for organising the trip of a lifetime.
Anne BassetJust thought I'd use our hotel's free wifi to let you know what a great time we're having on the trip. Everything has run very smoothly so far and we've even been given a room upgrade here which is lovely! The Beijing guide made several unscheduled stops on our request and really made us love the city. The whole trip was very well organized in terms of timings and transfers - it all ran incredibly smoothly. Thanks again for a wonderful, well organized trip!
Chris BellThe guide and accommodation in Mongolia at the Ger Camp was superb! We felt very much at home in our tents and would have liked to stay much longer :). The guides were brilliant, and we would have struggled greatly had the guides not assisted us with the transfers. It was all good but the guide Orgil and the tour in Mongolia to a Ger tent with the nomadic family was the most amazing experience. All the other guides and drivers were really excellent, very friendly and very good at their job, thank you. It was all very well organised, the hotels, staff, guides and tours all went very well and we were pleased with all that we saw. Diana in London was very helpful and so were all other people we spoke to in the London office, thank you.
Sandra KuelbelHello, now that I’ve been home a few weeks and had time to reflect on my recent trip, I would just like to say a big ‘thank you’ for organising a fantastic experience for me. I must say that I was extremely impressed with all of our tour guides – and particularly Normi in Mongolia (you have already forwarded a thank you email for me) and ‘Daniel’ in Beijing. I am sure that a number of my friends and colleagues here have been tempted to investigate booking a similar experience. Many thanks.
Phil WakelyAll the Guides were excellent and I would highly recommend any one of them and for any travellers to use this service as it helped with near impossible access, navigated us to the points of most interest, fully informed us regarding details of interest and a comprehensive coverage of history, attitudes, food and lifestyle.
W. GoldsackThe guides, the transfers, the drivers, were just unbelievably efficient and coordinated. Also the extra help from the London office for my French friend's visa was far above and beyond the call of duty.
Mary BanksWe had a fantastic trip which got better as we went along. Mongolia was my favourite part & Nick loved Beijing. I'd like to add that our guides were excellent- particularly Batchka in Mongolia & Jimmy in Beijing. In all, a really great trip. I'll be recommending you to friends & family.
Helen FarrellThe service we received was excellent. The team were efficient, knowledge and friendly. Everything on our tour was so well organised and all our documentation was clear, concise and made everything very easy. The knowledge of the team and how quickly they always responded to questions was extremely reassuring. The guides were all really friendly and knowledgeable and the tours were as outlined.
Leanne Parker